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Goals, Values and Beliefs

Our goal at ETG is simple –

Extraordinary customer service as we meet our customer's needs in the targeted industries. We accomplish this by providing information and resources to them that frees them up to address the core goals of their business and production, and by partnering with organizations and companies who are as committed to quality as we are.

Our goals are accomplished by the commitment of every employee.

Our values and beliefs require that we:

·         Treat each employee with respect and listen to their input on how to continually improve our service goals.

 

·         Treat each employee fairly. ETG does not tolerate discrimination of any kind and encourages all supervisors to involve employees in problem solving creativity. When problems arise, the facts are analyzed to determine ways to avoid similar problems in the future.

 

·         Provide the most effective and efficient corrective action in resolving customer service issues to ensure our customers' satisfaction.

 

·         Have an open door policy which encourages interaction, discussions and the exchange of ideas to improve the work environment, and increase our productivity.

 

·         Deliver competitive, outstanding service to our customers and, where required, partner our customers with vendors who share our vision.

 

·         Make "Do It Right The First Time" our commitment as a team

 

 

 

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